Sprint has refused to help find a kidnapped infant

I'm not sure how you feel about your cell phone but I have a love-hate relationship with mine. I will admit as well that I have Sprint for my service. But after hearing about the little boy that was kidnapped and could have been found faster using his parents' Sprint cell phone, I will think twice when renewing my contract. Evidently, a couple in Eastvale, CA was loading up their 2 kids into their SUV. The father put the 10 month old baby in the car and went back to get the 3 yr old that was still inside. When they came out, the baby and SUV were gone. When the parents and police called Sprint to track his cell phone that was in the vehicle, they were denied GPS service to find the kidnapped baby. How WRONG is that!!! Sprint said they couldn't do anything until an application was filled out and a $25 check was received. I guess common sense can't be found with GPS either.